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Milkywayy LLC

Terms

Last updated 24 October 2026

These terms cover your use of milkywayy.com, run by Milkywayy LLC (Dubai, UAE, Sharjah Media City licence).

Prices and estimates

Prices on the site are starting prices or estimates. Your final price is confirmed with you in writing, in chat, by email or on a call, before any work starts.

Requests on the website

Sending a request on the website doesn't commit you to anything. We confirm the booking with you first.

Booking Terms

These apply to every booking made in the Milkywayy client portal (shoots, content shoots, editing and AI avatar videos). You accept them when you book (version 2026-10-28).

  1. Payment. As set for your account (end of month, 50% upfront and the balance on delivery, or 100% before the shoot). Files unlock for download once the booking is paid in full.
  2. Cancellation. Cancel or reschedule free up to 3 hours before the shoot. Within 3 hours, if our crew is already on the way, or if we can’t access the property on arrival, 50% of the booking is charged (minimum AED 250). Package clients use half a shoot day instead.
  3. Content shoot overtime. Extra time is charged per hour at the overtime rate shown when you book.
  4. After-shoot adjustments. Content shoots are charged or credited for what we actually shot and edited: more than booked is invoiced separately, less is taken off your balance or credited to your account (or refunded to your card). Files unlock once everything is paid.
  5. Editing and AI avatars. Full refund before work starts; partial refund after work has started; no refund after delivery.
  6. Revisions. Two revision rounds per delivery are included.
  7. Delivery times are estimates. Photos within 24 hours, reels within 48 hours, long-form 48–72 hours.
  8. Usage rights. You get the right to use the delivered media to market your property, business and brand. Milkywayy keeps the copyright and may show the work in its portfolio and marketing. Tell us if a project must stay private and we won’t show it.
  9. Access and permissions. You confirm you have permission to shoot the property and that anyone appearing on camera has agreed.
  10. AI avatars. An avatar based on a real person needs that person’s written consent.

Payments and refunds

Card payments are taken by Stripe; we never see or store your card details. Refunds go back the way you paid: to your card for card payments, by bank transfer otherwise.

Using this website

The site's design, text and our portfolio are ours or used with permission. Please don't copy them without asking.

Questions

Email hello@milkywayy.com.